On receipt of your booking

4D Group will issue a letter of confirmation for all Information Technology courses, for all other events a contract will be issued by either e-mail or post to clients within five working days of 4D Group accepting the booking.

Where a contract is issued, 4D Group requires that the client signs and returns a hard copy to 4D Group within 14 days of the date of the contract. Should 4D Group not receive from the client a signed copy of the terms and conditions by 14 days of the date of the original contract, the booking will be deemed cancelled.

Acceptance of a booking constitutes a liability for the relevant fee or cancellation fee and is subject to our standard terms and conditions as itemised on this page. We can accept payment by cheque or BACS. Our BACS details are available on request. Terms for invoice settlement are strictly 14 days from date of invoice.

4D Group will issue a VAT invoice the week of the training event, by either e-mail or post. Please contact us if you have not received this within five days of the training event taking place.

4D Group reserves the right to alter course fees with notice of one month in writing prior to the alterations coming into effect. All fees quoted are subject to VAT at 17.5%.

The fee includes where appropriate, course materials, meetings, courier charges and trainers’ travel expenses.

Cancellations

If you need to cancel

We understand that changes in circumstances mean that it is not always possible for a scheduled event not to take place. However, cancellations can cause us difficulties and are therefore subject to the following conditions:

	If you cancel training more than 20 working days before the training date we will make a charge of 25% of the course fee plus VAT. This will be payable by you or may, at the discretion of 4D Group, be deducted from any refund of fees due.
	If you cancel training within 20 working days of the training date, for whatever reason, 50% of the full fee will remain payable and no refund of fees paid will me made.
	If you cancel training within 10 working days of the training date, for whatever reason, 100% of the fee will remain payable and no refund of fees paid will be made.
	Requests to transfer are subject to the same deadlines and charges as cancellations.
	An alternative delegate may be substituted at any time prior to the start of a course.

If we need to cancel

We know that the cancellation of events by us causes inconvenience and we therefore endeavour to requested events. In the event that a course is unviable, for whatever reason, we reserve the right to cancel the training at our discretion.

In the event of 4D Group cancelling a course, notice will be given, wherever possible, at least five working days prior to the agreed training date. In the event of the cancellation of a course, whilst every effort will be made to reschedule, no guarantee to this effect can be made.

Course Information

Our courses are designed and presented by specialists and are intended to be participative where appropriate. To ensure this, the number of delegates accepted on each course is restricted thereby enabling the full benefit of discussion and interaction between delegates and speaker.
The course outlines in this directory are intended as a guide since courses are regularly reviewed and updated to reflect developments as appropriate.

Course handout material is provided as an aid to learning and understanding and to avoid copious note taking. It is only available to those booked on training and is not sold separately. No part of the handout material may be reproduced without permission.

Opinions expressed are those of individual speakers and not necessarily those of 4D Group.

Everyone attending a course is requested to complete a course evaluation form. These are regularly reviewed to ensure that quality is maintained.

We reserve the right to alter or reschedule published programmes, timings, speakers, fees of venues without prior notice.

Timings

One day courses start at 09:30 and finish at approximately 16:30 unless stated in the contract, or by prior arrangement. Half day training also starts at 09:30 and finish at 12:30 unless otherwise stated in the contract, or by prior arrangement.

Certificates of Attendance

These are provided if actively asked for when booking the training.

Discounts and Special Offers

Discounts are available for multiple bookings and special offers are available from time to time. Please contact us for details.

Mailing List / Data Protection

Information provided to us at the time of booking is held on our database and is used to communicate information of future training to you and your organisation. We do not make the information contained in our database available to any other organisation for any purpose. If you wish to be removed from our mailing list or would like your details updated, please send a note of your requirements to: Bridge House, 58 Boxgrove Road, Guildford, Surrey GU1 1UD.

Trainers/Consultants

Clients are not permitted to contact any trainer/consultant that has been introduced by 4D Group directly by any means whatsoever this includes (verbal, e-mail, telephone, fax, letter). Should direct contact become necessary (to discuss your specific training requirements) permission of 4D Group will be granted to you by e-mail.

4D Group shall indemnify the client from and hold the client harmless against any claim by any of it’s staff, trainers, sub-contractors or consultants brought in relation to any loss or damage to the goods or property of 4D Group or such person or for or in relation to the death or of personal injury to such person, save insofar as such death or injury is caused directly by the negligence of the client.